General Terms and Conditions

General Terms and Conditions
SIMAND s.r.o.

Bazová 1200/20
93041 Kvetoslavov
Slovakia

IČO: 54293235
DIČ: 2121624274
VAT ID: SK2121624274

The transport regulations were developed in accordance with Act No. 56/2012 Coll. on Road Transport, Act No. 8/2009 Coll. on Road Traffic, and Act No. 40/1968 Coll. of the Civil Code.

1. GENERAL PROVISIONS
1.1 These transport regulations define the transport conditions of the carrier SIMAND s.r.o., necessary for concluding a transport contract in taxi services.
1.2 The transport regulations become effective upon their publication on the carrier’s website.
1.3 The published transport regulations form an integral part of the transport contract and, upon its conclusion, their content becomes part of the contractual rights and obligations of the parties.

2. DEFINITION OF BASIC TERMS
2.1 Taxi service refers to the operation of personal transport using taxi vehicles for transporting individual passengers or groups of passengers to a specified destination under a transport contract.
2.2 A carrier is a person who, based on a business license, operates personal road transport – taxi service (under a trade license), who undertakes to provide personal transport based on a transport contract under agreed conditions, and whose duty is to transport the passenger to the agreed destination.
2.3 A passenger is a physical person who forms a contractual relationship with the carrier by entering into a transport contract.
2.4 The customer of transport under these transport regulations is a natural person (non-business entity) or a business entity that is entered into the business register, trade register, or another register, which orders and pays for the transport for a specific passenger or group of passengers.

3. CARRIER’S OBLIGATIONS
3.1 The carrier is obliged to comply with the provisions of the Road Transport Act.
3.2 The carrier ensures the transport of passengers under the conditions specified in these regulations.
3.3 The carrier is responsible for the proper condition of the taxi vehicle and its technical safety.
3.4 The carrier is obliged to maintain the cleanliness of the vehicle and ensure the comfort of passengers.
3.5 The carrier must allow passengers to enter and exit at designated locations.
3.6 The driver is obliged to assist the passenger in handling luggage, if necessary.
3.7 In case of a delay, the carrier must inform the passenger about the delay and its estimated duration.
3.8 The carrier is responsible for ensuring that the taxi service meets all legal requirements and has all necessary permits.

4. TAXI VEHICLE
4.1 A taxi vehicle may be a car that:
a) Has undergone a technical inspection and emissions control and is roadworthy.
b) Has at least three entry doors for passengers and the driver.
c) Has a registration certificate confirming approval for passenger transport with a minimum capacity of four and a maximum of nine people, including the driver.
d) Has the business name of the taxi service provider visibly displayed on the front doors on both sides of the vehicle.
e) Has a telephone number of the dispatch center for ordering services.
f) Has a taximeter installed and functioning according to legal requirements.
g) Has a functional lighting system, including an illuminated sign with the inscription “TAXI.”
h) Has a luggage space of at least 375 dm³ in volume, allowing for the transportation of passengers’ baggage.

5. TAXI SERVICE PERFORMANCE
5.1 The carrier has a transportation obligation within the scope of the transport regulations.
5.2 The carrier provides passenger transport via a booking service, where the taxi driver ensures its proper and timely execution and must transport the passenger according to the dispatcher’s instructions from a pre-agreed location.
5.3 The taxi driver is also obliged to transport a passenger who requests a ride at a taxi stand or anywhere on the route while the taxi vehicle is driving without a passenger, except at regular public transport stops.
5.4 The taxi driver’s obligation to provide transport follows the order of requests.
5.5 The transport is carried out via the shortest possible route, considering traffic conditions. Transportation via a different route may only take place with the passenger’s consent or at their request. After concluding the transport contract with a passenger, another passenger may only be picked up on the same route with the consent or at the request of the originally contracted passenger.
5.6 During the ride, neither the driver nor the passenger may smoke, drink, eat, handle hand luggage, newspapers, maps, or other items in the front seat that could obstruct the driver’s view or operation of the taxi vehicle.
5.7 Hand luggage may be transported in the passenger compartment.
5.8 Travel luggage, crutches, canes, strollers, cages, packages, skis, sports equipment, sleds, and other items that could pose a danger to the driver or passenger in the event of a traffic accident or sudden vehicle movement may only be transported in the luggage compartment or a designated area. The driver is responsible for loading, unloading, placing, or securing luggage and other items.
5.9 Passengers may only be transported in designated seats, within the vehicle’s permissible load capacity. The number of passengers must not exceed the seating capacity listed in the vehicle’s registration certificate.
5.10 The front passenger seat may only be occupied by a passenger permitted by traffic safety regulations.
5.11 The taxi driver is obliged to issue a receipt upon request, which must contain:
a) Document number
b) Date of the ride
c) Fare paid
d) Signature of the taxi driver who performed the transport
5.12 During taxi service operations, the driver must have the following documents in the vehicle:
a) Vehicle registration certificate or vehicle identification document
b) Copy of the concession license
c) International transport permit from the relevant state
d) Forms for fare receipts or invoices
e) Identification document
f) Documents confirming the completion of technical and emissions inspections, and proof of valid insurance
g) Transport regulations, which must be available for review upon the passenger’s request
h) A taxi driver’s license visibly displayed

6. TRANSPORT CONTRACT FOR PASSENGERS
6.1 A contractual relationship between the carrier and the passenger is established based on a concluded transport contract in accordance with Sections 760 to 764 of the Civil Code (hereinafter referred to as the “transport contract”).
6.2 The carrier may conclude a transport contract with a passenger:
a) Through a taxi driver at a taxi stand or anywhere within the concession area where the taxi is driving without a passenger (for international transport, this refers to the drop-off location where the passenger plans to begin the return journey).
b) At the carrier’s headquarters.
c) Through the dispatch center, where the contract is concluded verbally when the passenger clearly indicates their intention to enter into a transport contract, or through a binding order sent to the company’s headquarters.
d) By submitting a binding order via the carrier’s website using an online booking form.
e) By sending a binding order via SMS to the carrier’s phone number.
f) By sending a binding order via email with the necessary details to the carrier’s email address.
6.3 The transport contract is considered concluded after payment of the issued invoice, which is sent electronically to the passenger’s email, with the amount credited to the carrier’s account no later than 3:00 PM on the day before the transport. The passenger will be notified of the payment receipt via email or SMS.
6.4 Before concluding the transport contract, the passenger has the right to review the valid taxi fare and transport regulations.
6.5 For completed transport services, the taxi driver must issue a receipt containing the details specified in Article 5, Section 11 of these regulations, except for services paid via invoice.
6.6 By concluding the transport contract, the carrier is obliged to transport the passenger properly and on time to the agreed destination under the contractual conditions and the transport regulations.
6.7 The taxi driver may refuse to conclude a transport contract and provide transport under the conditions specified in Article 8 of these transport regulations.
6.8 By using the transport service under a concluded transport contract and in accordance with these transport regulations, the passenger (or the ordering party) is obliged to pay the fare as per the taxi fare list.
6.9 Refusal to pay the fare is legally enforceable.

7. CONTRACT TERMINATION
7.1 The carrier may terminate the concluded transport contract if the ordering party does not meet the conditions of the transport contract or the provisions of these transport regulations.
7.2 The taxi driver may terminate the contract if the passenger:
a) Smokes, eats, drinks, or feeds an animal in the vehicle despite a warning.
b) Handles luggage or other items in a way that obstructs the driver’s view or vehicle operation.
c) Changes the route or destination without reason.
d) Is aggressive, intoxicated, or otherwise causes concerns for safety.
7.3 The passenger may terminate the transport contract if the carrier or driver violates contractual conditions or transport regulations. The passenger may also terminate the contract without reason, following Article 16 of these regulations.

8. REFUSAL OF TRANSPORT
A taxi driver may refuse transport if:
a) The time, destination, or route raises safety concerns.
b) Road conditions prevent safe transport.
c) The passenger is intoxicated, poses a hygiene risk, or is disruptive.
d) The passenger carries excessive, oversized, or hazardous luggage.
e) The passenger wants to transport animals.

9. HANDLING OF LOST ITEMS
9.1 If a taxi driver finds a lost item in the taxi, they must return it to the rightful owner. If the owner is unknown or does not claim the item on the day it was found, the driver must hand it over to the taxi dispatch center.
9.2 If a person who lost or forgot an item in the taxi claims it, and there is no doubt about their identity, the item shall be returned to them.
9.3 The finder is entitled to reimbursement of necessary expenses related to the handling of the lost item.

10. LIABILITY
10.1 For failure to properly and timely transport a passenger in accordance with the transport regulations, the carrier is liable under Section 763(2) of the Civil Code.
10.2 If the transport was delayed or not performed due to the carrier’s or driver’s fault, the carrier is obliged to compensate the passenger for the inconvenience as follows:
a) Compensation for delay will be provided as a proportional discount on the fare paid.
b) Compensation for failure to provide transport will be reimbursed in accordance with the taxi fare list.
10.3 The carrier is not liable for damages if it can prove that the damage could not have been prevented even with all due diligence.

11. COMPLAINTS, CLAIMS, AND DAMAGE
11.1 A passenger or any authorized person making a complaint related to the transport service must submit it in writing to the carrier without undue delay, but no later than 30 days after the transport was performed. The complaint must specify the passenger’s demands and reasons, along with supporting documents.
11.2 If the complaint lacks necessary details, the carrier will immediately request the complainant to provide additional information within a specified deadline. If the complainant fails to do so within a minimum of 8 days, the complaint will be considered invalid.
11.3 If a passenger or an authorized person wishes to file a grievance, they must do so in writing within 7 calendar days from the event that the grievance concerns.
11.4 If a passenger suffers injury or damage to their luggage or belongings during transport, the carrier is liable under Sections 427–431 of the Civil Code, which governs liability for damages caused by vehicle operation.
11.5 If a claim involves injury or damage to a passenger’s luggage or belongings, the claim can be pursued in court.
11.6 If a claim involves damage to health, property, or theft, legal proceedings must follow Section 106 of the Civil Code.
11.7 A claim for compensation regarding a passenger’s luggage must be submitted in writing to the carrier within 30 days from the date of the incident.
11.8 Complaints and claims related to these transport regulations are subject to review by the Slovak Trade Inspection.

12. EMERGENCY SITUATIONS
12.1 An emergency situation (hereinafter referred to as “ES”) in taxi services includes:
a) A traffic accident
b) A vehicle fire
c) Passenger injury or sudden illness
12.2 In the event of an ES, the taxi driver must:
a) Immediately stop the vehicle
b) Take necessary measures to protect passengers and property
c) Provide first aid and call emergency services
d) Take measures to ensure road safety and restore traffic flow
12.3 If an ES results in injury, death, road damage, or property damage exceeding ten times the minimum monthly wage, the driver must:
a) Immediately report the incident to the police
b) Refrain from actions that may obstruct investigation
c) Remain at the scene until the police arrive or return immediately after seeking help

13. LUGGAGE TRANSPORT
13.1 Each passenger with a reserved seat has the right to transport luggage. The maximum free luggage allowance depends on the route and vehicle capacity. Generally, passengers may transport one piece of hand luggage and one piece of checked luggage, not exceeding 40 kg. Any excess or oversized luggage must be reported to the carrier in advance and is subject to additional charges according to the fare list.
13.2 Types of luggage:
a) Hand luggage – Items carried by the passenger in the taxi’s passenger compartment. Hand luggage includes:
• Small handbags or document cases
• Coats
• Umbrellas or walking canes
• Cameras, laptops, tablets, or mobile phones
• Crutches or orthopedic devices for disabled passengers
b) Checked luggage – Items transported separately from the passenger in the designated luggage area. Checked luggage must be properly secured and labeled with the passenger’s name, address, and phone number. The carrier is not responsible for valuables stored in checked luggage.
13.3 Prohibited luggage:
Items that could endanger passengers or property, as well as those unsuitable for transport due to fragility or improper packaging, are prohibited. The following items are not allowed:
• Compressed gases
• Corrosives, explosives, ammunition
• Flammable materials
• Oxidizers, radioactive substances
• Poisons, narcotics
The carrier reserves the right to inspect the contents of luggage in the passenger’s presence. If an item is deemed dangerous, it may be refused for transport. Checked luggage must not exceed 40 kg per piece.

14. TRANSPORT OF ANIMALS

Transporting animals in SIMAND s.r.o. taxis is permitted but subject to a €3 fee.

15. FARE
• Base fare: By agreement
• Waiting time: €20 per hour

16. CANCELLATION POLICY AND FEES
16.1 A passenger may cancel a booking without reason under the following conditions:
a) 48+ hours before transport – No cancellation fee, full refund via bank transfer.
b) 24–48 hours before transport – 25% cancellation fee.
c) 12–24 hours before transport – 50% cancellation fee.
d) Less than 12 hours before transport – 100% cancellation fee.
The deadline for cancellation is 3:00 PM on the day before transport.
16.2 Cancellation fee examples:
• 36 hours before departure, €100 fare: €25 cancellation fee.
• 20 hours before departure, €100 fare: €50 cancellation fee.
• 12 hours or less before departure, €100 fare: €100 cancellation fee (full amount).

17. FINAL PROVISIONS
17.1 These transport regulations apply to passengers from the date of their publication and form part of the transport contract.
17.2 These regulations take effect on March 15, 2025.
17.3 Any changes or amendments to these regulations become effective upon their publication.
17.4 If significant amendments are made, the carrier is responsible for publishing and making them available.